Privacy Policy

Waterwell AS
Org. no.: 994 877 011
Address: Sundmoen Næringsområde 4, 3302 Hokksund, Norway
Phone: +47 90 20 53 14
Email: hello@waterwell.no
Website: https://waterwell.no

1. Introduction

This privacy and cookie policy explains how Waterwell AS collects, uses, and protects personal data, and how cookies are used on our website. We handle all personal data in accordance with the Norwegian Personal Data Act and the EU General Data Protection Regulation (GDPR).

2. Data Controller

The data controller responsible for processing personal data is:

Waterwell AS
Org. no.: 994 877 011
Sundmoen Næringsområde 4, 3302 Hokksund, Norway
hello@waterwell.no
+47 90 20 53 14

3. What Personal Data We Collect

Via Contact Form

When you use the contact form on waterwell.no, we collect:

• Name

• Email address

• Phone number

• Any other information you choose to include in your message

Through Other Contact or Transactions

If you contact us by phone or email, or place an order, we may also process:

• Company name and address (for invoicing or shipping)

• Order and communication history

Automatically via Website

When you visit our website, we may automatically collect technical data via cookies, such as:

• IP address

• Browser type and device

• Pages visited and duration of visit

4. Purpose of Data Processing

We use your personal data to:

• Respond to inquiries from the contact form

• Handle customer service and process orders

• Issue invoices and fulfill legal obligations

• Improve the performance and usability of our website

• Analyze website traffic (anonymously)

5. Legal Basis

We process personal data based on the following legal grounds:

• Consent — for inquiries via the contact form and for cookie-based analytics

• Contract — when processing orders and purchases

• Legal obligation — e.g., bookkeeping and accounting

• Legitimate interest — such as improving our services

6. Data Retention

• Information from contact forms is retained only as long as needed to handle your inquiry

• Invoicing and transactional data are kept in accordance with Norwegian bookkeeping laws (minimum 5 years)

• You may request access, correction, or deletion of your data at any time

7. Your Rights

You have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent at any time

• Object to processing

• File a complaint with the Norwegian Data Protection Authority: www.datatilsynet.no

8. Cookies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They are used to improve functionality and gather statistics.

What Cookies We Use

• Essential cookies: Ensure technical functionality of the site

• Analytics cookies: E.g., Google Analytics – help us understand how the site is used (anonymous)

• Functional cookies: Improve your experience by remembering choices

• Marketing cookies (if enabled): For remarketing via platforms like Facebook or Google Ads

Cookie Consent

Upon first visit, a cookie banner will allow you to:

• Accept all cookies

• Reject non-essential cookies

• Manage your preferences

You can also manage or delete cookies via your browser settings.

9. Third Parties

We use secure third-party services for:

• Web hosting and email

• Analytics (e.g., Google Analytics)

• Order or contact management (if applicable)

All providers are compliant with applicable privacy laws and have appropriate data processing agreements in place.

10. Changes to This Policy

This privacy and cookie policy may be updated. The latest version is always available on our website.

Last updated: May 19, 2025

11. Contact Us

For questions about how we handle your personal data, please contact:

Waterwell AS
Sundmoen Næringsområde 4, 3302 Hokksund, Norway
Phone: +47 90 20 53 14
Email: hello@waterwell.no